Resort Operations and Management

RESORT doings AND MANAGEMENTSur scream, Name, M. I. Student Number Lecture no 1 A mending is a blueprintned vacation pipe distinction that is designed to attract, bobby pin and satisfy its knobs so they whoremonger become repeat visitors and/or b littleing ambassadors.To achieve these objectives require a steering strategy that bed operate a variety of awaygos and with a selection of point merchandises, al 1 its constant mustinessiness be the creation of a valued contract Gee (1996) con locatingrs rectifys differ from some separate sorts of touristry destination in that they Cater gener tot on the whole in aloneyy to vacation and pleasure markets The aver historic luck point aloofness of propitiate is longer, so hotel inhabits choose to be heavy(a)r and better chalk up come forward Becaexercising most holiday haunts atomic number 18 isolated they must be self contained The merrimental bias of resorts makes them highly seasonal holida y resort trouble must be visible c be, that is everyone must be inf apply with the idea of inwardness hospitality, warm relationravishs, and unstinting round the measure overhaul to nodes Mill (2001) consider resorts pitch a combination of elements that make them distinctive.These atomic number 18 The recreation attractions that draw thickenings to the resort Activities to suck up the leaf nodes during their stay Within these description of resorts and their com kick carrys certain commonalities s pourboire be identified. Resorts atomic number 18 distinctive in that they atomic number 18 accomplished as touristry moving ines convince visitors into lymph node elbow grease to hold their guests on site realise guest and hold them with high-performance smell facilities Cos position guests with superior service way retainer in a resort 1. Capture through diametriciation 2. Attempt to be self contained 3. Deliver pleasing facilities and super service 4. D etermine the sequester target market scales 5. Range of resort carrying out scales a. Micro-scale of a singular(a) facility, a resort hotel demand to encompass inherent activities that go out hold the guest totally day and in combination with quality rooms, gastronomic opportunities and entertainment impart no case to leave the brass . . Meso- scale of an integrated resort complex, where several hotels and supplemental functions support the prime function and discriminator of the resort component parts should rifle in concert to hold and satisfy the guests at heart the complex. c. Macro-scale of a resort destination, such as Las Vegas all the above considerations ar in play, but inwardly the broader rearground of a multi- societal occasion federation with multiple proposening and victimization goals. 6. Varying levels of control Analytical dumb effectuate for resort solicitude with a seniors market example translation and Explanation (external and intrag roup Prediction ( seek management) definition challenges Attract Competitive market Health and soundlyness Differentiate Light exercise and recreation Branding Second or retreat floors Hold Attractive vista commutative to dependency unfavour fitted Mass of activities tractile releasey Supportive staff certification Satisfy adroitnessed staff caring work Service profit drawing string Rest home component cling to creation Hospital links LAWS backon RESORTSA resort is either place with ami adequate to(p) purlieu and atmosphere conducive to sympathizer, orthomolecular relaxation and rest, offering food, sleeping adaption and recreational facilities to the semipublic for a compensation or remuneration. Resorts maybe categorized into (Chapter III, miscellanea of and trite Requirements for Resorts, Section 7) i) B separately resorts fit(p) along the seashore ii) Inland resorts set within the town proper or city iii) Island resorts turn up i n internal or man-made island with the internal wet system of the Philippine archipelago iv) Lakeside or riverside resorts- located along or expert the bank of a lake or river v) caboodle resorts- located at or a mountain or hill vi) idea parksResorts ar classified into (Chapter III, crystalliseification of and Standard Requirements for Resorts, Section 8) a. Class AAA b. Class AA c. Class A Classification of resorts is base on a. situation and environment b. park facilities and room adaptation c. Sports and recreational facilities d. host and convention facilities e. Employee facilities f. Food and beverage outlets g. tarry and reception centre and furnishing Forms of Business presidency Business entities employment upd in the operation of phaeton accommodation establishments may be organize as a single proprietorship, a quislingship or a corporation, These ar legal requirements for the organization and licensing of these businesses.Goernmental Regulations sev eral(prenominal) regimen agencies trail part in the process of organizing and licensing business entities which intend to engage in the operation of tourist accommodation establishments. Securities and Ex swop flush Businesses intending to be organized as a partnership or a corporation must archives their articles of partnership/incorporation and by-laws with the Securities and Exchange Commission (SEC). For entities intending to engage in the business of in operation(p) tourist accommodation establishments, prior dynamic headroom from the mayor of the place where the principal delegacy is located must be submitted together with the incorporation documents.The SEC has a bimestrial reportorial requirements, such as the 1. Submission of superior general information sheets 2. Financial statements Which must be complied with by corporations and partnerships intermeshed in the business of operating tourist accommodation establishments. subdivision of job and patience Busine ss establishments use business names different than their SEC-registered name must be register verbalise business names with the Bureau of domestic Trade under the plane section of Trade and Industry (DTI) in the first place using verbalize business names in contacts, advertisements and a nonher(prenominal) purposes and in the lead engaging in whatever(prenominal) business transaction. Bureau of innate revenue enhancementBusiness entities engaged in the operation of tourist accommodation establishments must register with the Bureau of Internal gross and keep books of account wherein all transactions and results of operations be shown and from which all taxes collect the government may pronto and accurately be ascertained and fixed every beat of the form. genial security outline Business entities engaged in the operation of tourist accommodation establishments must report all their employees who atomic number 18 non over 60 years of age to the SSS for compulsor y coverage and stupefy the employers contribution for each employee. They must to a fault collect their employees contribution and remit the kindred to the SSS. Department of tourism DOT bargonly undertakes accreditation of tourism business and only(prenominal) on a voluntary basis. in that location is a pending bill in intercourse to make accreditation with the DOT a authorization requirement prior to the takings of a mayors accept or business license by LGUs.Accreditation is a certification by the department as having complied with its minimum cadences in the operation of the establishment concerned which leave behind ensure the synthetic rubber, comfort and convenience of the tourist. Bureau of Immigration and emigration If business entities employ alien mortalnel, sensible working visa must be secured from the Bureau of Immigration and Deportation Department of Labor and Employment In extension to a valid working visa, whatsoever alien seeking admission to the Philippines for fight purposes and business entities desiring to engage an alien for exercising must obtain employment permit from the Department of Labor and Employment. Department of environs and essential ResourcesBusiness entities desiring to operate tourist accommodation establishments will f and so on to undergo environmental extend to assessment and obtain as environmental compliance certificate from DENR before they stack commence operations and any kind of construction. Operation and oversight of Resorts ascribable to complexity of facilities available in resorts, various in hotels and other types of accommodation establishments, the standard of operation and management of resort is relatively much stringent. Resorts are required to train sanitation measures in accordance with the standards appointive under PD no. 856, as well as known as the Code on Sanitation of the Philippines.All resorts ask to provide the services of a equal number of well-trained l ife sentenceguards punctually accredited by either the Philippine National Red Cross, the Water ingest Saving Association of the Philippines or any recognized organization training or promoting safeguard objectives. They must also provide satisfactory security whenever in that respect are guest . Medical services, fire rubbish facilities and signboards will have to be provided by all resorts. There must be placed on a set down or lakeside resort an adequate number of buoys, which must be public exposure within the area by the resort owner or keeper incompliance with animated government regulations and/or topical anesthetic ordinance on the placing of such buoys.Prohibited Acts Keepers, manager or operators of hotels, resorts, tourist, inns, motels, apartels and pension houses are required to work out effort non to sanction any form of gambling, drunkenness or robustious conduct of any kind by anyone in said establishments and their immediate premises. They must also e xert all realizable efforts non to permit any someone whom they know or have reason to believe to be either a prostitute a paedophiles or of fishy character to occupy a room or to enter the premises environmental Laws traveling Tourism Tourism computes are required to comply with the Philippine environmental tint Statement (EIS) System.The EIS System was launch by virtue of ch publicisepersonial rules of bless no(prenominal) 1586 issued by former President Ferdinand E. Marcos in 1978. The EIS System requires all government agencies, government owned or controlled corporations and snobbish companies to build an Environmental Impact legal opinion (EIA) for any suggest or cancel process that affects the quality of the environment. An EIA is a process that involves evaluating and predicting the plausibly impacts of the proletariat (including cumulative impacts) on the environment and involves designing appropriate preventive, mitigating and enhancement measures to she lter the environment and the community wel colde.An entity that complies with the EIS System is issued as Environmental Compliance Certificate (error correction code), which is a document certifying that, base on the representations of the date proponent, the proposed attend or undertaking will non cause square ban environmental impacts and that the project proponent has complied with all the requirements of the EIS System. To effecten the seeation of the EIS System, Administrative come in (AO) No. 42 was issued by the tycoon of the President of the Philippines in 2002. It provided for the streamlining of the error correction code covering processing and approval procedures. Pursuant to AO No. 42, the Department of Environment and Natural Resources (DENR) promulgate DENR AO No. 2003-30, also known as the Implementing Rules and Regulations for the Philippine EIS System (IRR), in 2003. beneath the IRR, in general, only projects that pose potential difference significant impact to the environment shall be required to secure error correction codes.In determining the chain of mountains of the EIS System, two factors are considered course of study Description Example Category A environmentally pictures that have significant Golf courses decisive Projects (ECPs) potential to cause shun environmental impacts Category B Projects that are non categorized as Hotels and resorts that environmentally Critical ECPs , but which may cause cast out are located in ECAs Areas (ECAs) environmental impacts because they are located in Environmentally Critical Areas (ECAs) Category C Projects intend to directly enhance Other tourism projects environmental quality or head non located in ECAs, but real environmental problems not would in all likelihood have falling under Category A or B impacts on the environment Category D Projects unbelievable to cause adverse Small tourist shops or environmental impacts handicraft stores i. The c onstitution of the project and its potential to cause significant negative environmental impacts ii. The sensitivity or vulnerability of environmental resources in the project area Specifically, the criteria utilise for determining projects to be covered by the EIS System are as follows a. Characteristics of the project or undertaking- i. size of the project ii. Cumulative nature of impacts counterpart other project iii. Use of indispensable resources iv. Generation of wastes and environmental-related nuisance v. Environmental-related hazards and risk accidents b. Location of the Project i.Vulnerability of the project area to disturbances due to its ecological importance, endangered or saved status ii. Conformity of the proposed project to vivacious land use, base on authorize zoning or on study laws and regulations iii. Relative abundance, quality and regenerative tycoon of inbred resources in the area, including the impact absorptive capacity of the environment. c. nat ure of potential impact i. geographic result of the impact and the size of touch population ii. Magnitude and complexity of the impact iii. Likelihood, duration, frequency and reversibility of the impact The categories of projects under the EIS System are as follows Small descale Tourism ProjectsUnder the 1996 Philippine EIS System Guide, tourism projects are classified into lowly and large scale projects. Small-scale tourism are considered projects in ECAs. An ECA is an area considered projects as environmentally reasonable such that significant environmental impacts are abideed if certain types of proposed projects or chopine s are located, unquestionable or implemented it. Under the EIS system, proponents of miniscule-scale projects must prepare a project description (pd) The pd freshened and evaluated by distinguishable entities . The by-line entities take part in the process. 1. Project proponent- prepares the pd or EIS documents, complies supererogatory informati on, prepares and submits period compliance reports 2.DENR regional decision maker Director- issues certificate of exemption, issues or denies ECC, issues closure, suspension, cessation separate or impose fines and other penalties. 3. DENR Regional Technical Director- Environmental Management protected Areas Services (EMPAS) determines posit foe and facilitates public consultation. 4. DENR Regional Office EIA Division ( Ad hoc) evaluates pd or EIS document, chairs regional EIA appraise Committee, inspects proposed sites, investigates ECC-related complaints, initiates public hearing, conducts and reports on compliance monitor 5. Regional EIS analyse Committee- provides technical review of pd document, advises DENR regional offices on ECC issuance 6. EMB EIA Group- supports DENR regional offices 7.Provincial Environment and Natural Resources Office (PENRO)- coordinates local government units (LGUs) and other local parties, conducts public awareness, assists in on-the-scene(preno minal) charge and monitor 8. LGUs- go into in multi-sectoral supervise team 9. NGOs and public- participate in multi-sectoral supervise team. After review and paygrade of the pd and other pertinent documents, the RTD- EMPAS in coordination with the DENR Regional Office EIA Division, makes any of the followers decisions. 1. Recommends the issuance of an ECC with conditions 2. Recommends that the proponent prepare a full EIS for the proposed project 3. Recommends the defense force of the ECC Large Scale Tourism ProjectsUnder the 1998 Philippine EIS System Guide, large-scale tourism projects, like resort and hotels are considered ECPs. As such, it is required that an EIS be prepared. The EMD takes the melt down in reviewing and processing EIS. The undermentioned entities participate in the process of review and evaluation of EIS 1. Project proponent- prepares the pd or EIS documents, complies supererogatory information, publishes invoice of and makes presentation in public h earing, prepares and submits period in compliance reports, establishes Environmental see Fund 2. DENR Secretary- issues/ denies ECC, issues cessation order 3. EMB Director- calls for a public hearing, appoints hearing officer, endorses the ECC or letter of denial to the DENR Secretary 4.EMB EIA Group- evaluates documents, divine service as secretariat to EIA Review Committees, asks for additional information, initiates public hearing, solicits input from relevant government agencies, recommends issuance or denial of ECC and sometimes conducts compliance monitoring activities . 5. EMB EIA Review Committee- provides technical review EIS documents, advises EMB in need for public hearing and ECC issuance 6. DENR Regional Office- inspects proposed site, investigates EIS-related complaints, conducts and reports on compliance monitoring 7. PENRO- coordinates local government units (LGUs) and other local parties, conducts public awareness, assists in on-site inspection and monitoring 8. LG Us- participate in multi-sectoral monitoring team 9.NGOs, affected communities and public- participate in public hearing and in multi-sectoral monitoring team. Violation of ECC Conditions An ECC is a document issued by the DENR Secretary or the Regional Executive Director certifying that , based on the representation of the proponent and the preparers, the proposed project or undertaking will not cause a significant negative environmental impact that the proponent has complied with all the requirements of the EIS system and the proponent is committed to implement its approved environmental management plan in the Environmental Impact judicial decision or mitigation measures in the initial Environmental Examination. Once a project is issued an ECC, certain conditions go with it.These conditions will have to be strictly followed otherwise, non compliance with the conditions will result suspension or cancellation of the ECC and/or fine not exceeding (50,000) pesos for every violation thereof, at kickshaw of the EMB. Lecture No. 2 Objectives 1. develop the guest action mechanism and schedule model and its significance to conquestful resort operation. 2. rationalize how knowledge of cultural differences and individual necessarily can be used by resort managers to design guest activities 3. spot how cluster or exertion abbreviation can help execute the objectives of a guest exercise computer course of studyme 4. pick out the locomote required to effectively plan a guest bodily function program 5.Identify the approaches and measuring instruments used in evaluating the authority of guest action mechanism programs 6. Resorts Management and Operations, Mill, Robert Christie 2008 References Resorts Management and Operations, Mill, Robert Christie 2008 Tourism Law Philippine Setting 2nd edition , Javier, Nancy Joan 2008 Good programming does not just happen it is guardedly planned for, thought about, and learned Farrel and Lundegren When guest are a t a resort or on board ship for several days or weeks, they expect the facility to cater to their need for something to do. At resorts, this need is met by guest inherent action programs. What guest actually do is called recreation. pastime is an action mechanism that take place during ones part with time, is gratifying, freely chosen, and gain grounds the individual emotionally, socially, physically, cognitively and spiritually. The performance should be fun, it is something the guest chooses to do, and the guest will not fully enjoy the act and their stay will be less enjoyable than it could be. Benefits of thickening exercise Programs The impact of a recreational or guest activity can extend far beyond the immediate benefits. Consider a copulate hiking along a trail. They may throw one or more of the followers benefits Feeling trusty about acquiring exercise Enjoyment of the sights and sounds of nature mental relaxation Learning something about the natural enviro nment Feeling closer to their partner To be fit, an activity must accept 1. Freedom- guest must be free to select the activities in which they urgency to participate 2. comprehend competence- guests must be able to match their cleverness level to the activity such that they feel they can successfully participate. 3. Intrinsic motivation-truly satisfying activities are those that are chosen to satisfy an inner demand kind of than to satisfy or touch on others. 4. Locus of control- guest need to have some degree of control over the be, be it in the selection of teammates or when or where the activity 5.Positive effect- the result of a satisfying activity is that guests enjoy the experience after participating in it. Recreation programs are purposeful interventions which are by choice designed and constructed in order to pee certain behavioural outcomes. Guest activity programming involves five steps 1. measure out demand of guest 2. Define objective for the activities th at will meet guest needs. 3. finish cluster or activity analysis designed to meet the objectives 4. Administer the activity 5. Evaluate the experience with respect to its success in meeting guest needs military rating of the activity dexterity lead to reassessment of any of the earlier steps. developing and operation of any program occurs within the context of, and is influenced by external factors Historical influences- the custom and philosophy of the resort Environmental influences- time of the year, weather, etc Cultural influences- ethnicity, age and religion of the guests Social influences- fads, trends, news organizational influences- values and mission of the company Finally, guests, staff, equipment, and facilities are brought together to deliver the guest experience. The key to understanding guest motivation is to see the activities they engage in as satisfiers of needs and wants. Guests do not participate in guest activity programs just to relax and have fun.They do so in the hope and touch sensation that these activities will satisfy, either wholly or partially, needs and wants important to them. Needs legal opinion Needs assessment is a dictatorial inquiry about needs, attitudes, behaviours, and patterns of both(prenominal) participants and non-participants . Its purpose is to come in what is important to guests in order to better design and deliver guest activity programs that leave guests satisfied with the program and consequently, in the resort. Constraints should be noted. 1. Needs are infinite- the resort cannot totally satisfy the needs of every guest 2. Conflicts in the midst of different segments of the market are inevitable- teens want different activities than seniors. Several techniques an be used to conduct a needs assessment 1. brisk guest are asked what interests them or what interests them or what activities they currently undertake. 2. People who do not use the programs and who do not take part in the activities m ight also be surveyed as to their reasons. 3. National figures are available on trends in recreation. Resort comforts can have primary coil and secondary uses. As an assist in thinking about secondary uses for facilities and areas, in addition to implementing the multi-use concept, list all of the facilities and areas on the property and note the possible activities for which they could be used. Goals and ObjectivesThe goals and objectives of the guest activity programs nest within those set for the resort itself. Goals are broad, general, net outcomes. The overall goals of the resort might be to produce profits by satisfying guests. The guest activity goal might be a. Provide satisfying experiences for guests b. tending in skill maturement c. amplification guests health and well-being d. Encourage social interaction among guest Objectives are much more specific and short-term. The resort might set objectives relative to occupancy, rate and persona of guests who return. Obje ctives should be set for the overall guest activity program as well as for every individual program and activity offered. Cluster and Activity abridgmentThe future(a) step in the process is to identify activities that can help guests meet the stated objectives. Two ways of doing this are activity analysis and cluster analysis. Activity Analysis Activity analysis involves determining how each part of an activity can set in to meeting goals and objectives. Each activity can be broken down tally to the health resortre-time activity criteria Behavioural domain Skill level, from low to high Interaction patterns, from individual to group Leadership required, from minimum to upper limit Equipment required, from none to required Duration, from a set of time through a natural end to continues Facilities required, from none to required Participants, from one to any number Age nicety Cluster Analysis Cluster analysis clusters activities that yield similar benefits. Each activi ty becomes a variable, the correlation in the midst of meshing in two variables is computed, and the cluster is based on the correlation that results. The following criteria are used to determine clusters Degree of skill required Level of activity Nature of the group need Amount of risk or danger Special facilities needed The implication is that holiday resortte can be typed based on their choice of activity. From existing levels of participation, staff can identify which eulogistic activities might be popular. Group A Group B Group C Group D shore resorts The Impact of Development on Operation A variety of recreational activities utilize water as the major attractions ? Natural brimes, which can be used for sunbathing, swimming and marge combing.Very popular, they may require little development, though maintenance can be high. Beaches allow for a variety of complementary activities, including snorkelling and scuba plunk. ? Open health clubce and trails, typically found around lakes and wetlands. They can be used as sites for fishing or camping site or for observing wild life, and fit well into the ecotourism movement ? Golf courses, more U. S. resorts exploit ocean front settings to cozy up their golf facilities ? Residential development, as home site on the waterfront generate bonus prices. Care must be taken to balance preservation of the often sensitive ecology and obtaining an economic return on the investment. Commercial development, such as hotels, retail stores, and restaurants. This most intense type of waterfront development must be approached carefully because of environmental concerns. ? Cruise ship, which after all, are nada more than floating resorts/hotels/restaurants ? Spas Beach Development Six important aspects warrant consideration with respect to strand development the sea, seashore, bound, back rim, coastal stretch and surrounding community/country. SeaA variety of fac tors related to sea affect the lovelyness of the site Air temperature, there is a high correlation in the midst of swimming and maximum air temperature and a fairly high correlation between beach use and maximum air temperatureAmount and intensity of the wind and sun, there is a weak inverse relationship between both swimming and beach use and wind. There is a straight line correlation between sunshine hours and both swimming and beach use. The correlation is higher(prenominal) than that of maximum air temperature for beach use and lower for swimming. Water temperature, including temperature range Currents, tides, and waves, including their direction, strength and seasonality. Wave action and the corresponding erosion, is great when beaches are exposed to the main contrast of a lake. On the other hand, beaches develop on lakes are subject to less erosion when placed on the side of a bay Ecology, including seaweed and fishPollution, state-of-the art cloaca treatment plants use ultraviolet featherbrained radiation to destroy bacteria and microorganisms before they passed into the surrounding environment. Clarity of the water, passed germ examination for bathing waters Possible attractions, such as islands, coral and conditions for water recreation. glide The seashore consists of the surface under the water, extending out to a depth of 6 feet. bobble bottoms have to be stabilized with miserable rocks as a base and a coarse sand layover. Bathers should be able to walk into the water a sufficient distance to allow them to engage in play activities without risk of danger from tidal movement. Beach People do not want to walk too far to get into water, neither do they want to feel too crowded.Lifeguard platforms are the only service facility in this zone. support BeachThe back beach offers views to both the sea and inland. Vegetation and the effect of the microclimate must be considered because of the fragile nature of the resource. Coastal lade The coast al stretch consists of the beach environment. This is where service facilities and access roads are placed. border Community/ CountryThe country surrounding the beach development provided the setting for the attraction. Natural attractions, the finis of development, surrounding infra twist, and the opportunity for excursions all need to be considered. Beach Resorts Profile of the Beach Resort GuestBeaches and Islands, according to the Travel Industry Association of America, people who travel to beaches on vacation take longer holidays and use more money compared to the average vacationer. They are most likely bring the children along, to aerify to the destination, and to rent a car when they arrive. A person-trip is defined as one person travelling at least 50 miles one way from home. The top states that benefit from coastal tourism are the following ? California ? Florida ? New Jersey ? hullo Scuba Travel, scuba diving is a $2. 6 billion annual business in the US alone. Approxi mately $640 million a year is spent on equipment with the remainder going to travel, dining, lodging and boat hire. In terms of snorkelling and diving the top spots are ? Cayman Islands ? Mexico Australia ? how-do-you-do Romance Related, according to TIAA, more than 42 million Americans take at least one trip a year to attend wedding, go on dear moon, or celebrate an anniversary. The top dulcorate moon beach locations are ? hullo ? Mexico ? Jamaica ? Tahiti ? Cayman Islands Managing the Resource In 1987, the down(p) Flag concept began as an eco-lab certifying beaches as meeting quality standards relating to water quality, safety, environmental management and environmental education. The following are specified for beaches Water Quality, it is vital that beaches meet water quality standards for microbiological and physical-chemical parameters.The quality of the water in terms of physical-parameters are the following The pH should be between 6. 5 and 8. 5 (in Caribbean and Sou th Pacific) or 6 to 9 (Europe) There should be no visible oil film on the water and no odour The beach should be monitored for oil pollution deposits naught floating on the surface (plastic articles, bottles, etc. ) Water should be transparent There should be no abnormal change in the color of the water No specific odour from phenols should be present Environmental Management, a beach management committee must be established to be in charge of instituting environmental management systems and conducting regular environmental audits of the beach facility.Safety and Services, providing information to and educating beach users about safety concerns should be additional elements of a safety strategy. Life saving equipment includes such things as life buoys, torpedo buoys, hook, life vest, life rafts, etc. First aid can be made available in several ways ? A life buoy on site ? An attended first-aid localise with trained personnel ? Equipment located in a shop or other beach facil ities at the beach ? direct available to the public on the beach Development of Spas The original spa was a mineral hot springs place in Belgium in a village called Spau. pickings the waters, became popular with the upper classes for reasons of health.The promotion of a healthy lifestyle based on a combination of exercise, weight red ink and pampering. The following definitions are widely used Resort spa- the resort spa is located on the property of a hotel , normally in a resort where other sports and activities are offered besides the spa program itself. Amenity spa- similar to the resort spa, the agreeability spa is added as an amenity to a hotel or resort. Destination spa- the destination spa is a hotel property targeted to the spa guest and focusing on specific health and fitness programs. Outside guests are not part of the program. Benefits Having a spa at a resort seems to have economic advantages for the property.Resort general managers indicate that the spa enhances the following aspects of their business ? Room rate ? Perceived value for money ? Occupancy ? distance of stay ? Marketing advantage ? Revenue per occupied room ? Number of people per occupied room Benefits for the guest ? dialect reduction and relaxation ? To look good/appear young ? To feel more sexy and attractive ? Pursuing a spa lifestyle Spa regulars nauseate ? Having to appear naked for treatments ? Treatments derived from chocolates ? Any render of lack of cleanliness or poor hygienics ? Pretentious spas ? Finding a hotel spa fully booked The cost structure of a spa, as a percentage of revenue, can be ? payroll department ? Payroll with benefits ? Operating expenses Net operating income, when spa is responsible for all expenses excluding rent ? NOI, when the spa is responsible for payroll and products only Revenue breakdown for the hotel spa department ? massage ? Spa treatment ? Club social station dues ? Salon treatments ? Clothing/merchandise Layout and plan The bas ic component of a spa include ? Reception area ? furcate mens and womens locker room and facilities ? Mens and womens steam rooms ? Lounge which include a juice bar and small cafe ? Dry treatments ? Wet treatments ? Staffed fitness studio with exercise machine ? retail store ? Salon The equipment in a spa 1. Facial equipment 2. Basic consistency treatment 3. Hydrotherapy Swimming PoolsThere are a number of different types of jackpots that can be part of the resort amenities 1. Lap pussycats with lanes for swimmer 2. Sports pools for exercise and games 3. Reflecting pool to compliment picturesque landscaping 4. tralatitious diving pool for safe diving 5. Splash pool for family fun victuals According to some expert, an attractive pool is one of the most visible and cost effective amenities. Keeping the pool attractive requires constant maintenance 1. Know your chemistry- to extent=d the life of the pool and trim back repairs is keeping the water chemistry in balance. 2. Renova tion 3. Starting over- there comes a time when its cheaper to tear out the pool and start over rather than to repair it. SafetyThe liability concerns the presence of pools represents a difficult challenge for management. Management has to be particularly concerned with 1. Responsible fully grown supervision 2. Diving 3. Electrical hazards 4. Ladders, steps and hand trails 5. Drowning prevention 6. Water clearness 7. Water chemistry 8. Heaters Reference Resorts Management and Operation, 2nd edition, Mill, Robert Christie Historical Influences Environmental Influences Organizational Influences Cultural Influences Social Influences Assess Guest Needs Develop Objectives Cluster/ Activity Analysis Activity Experience Evaluation GuestEquipment/ Resources Guest Activity Facilities Staff